Application For Electricity Supply

Application process

Our aim is to provide our customers with the services they require in as short time as possible. To enhance our feedback process, customers are able to track progress of their application as it goes through different stages of the application process as illustrated below.

1
Customer Services

2
Planning

3
Payment/Meter card

4
Installation

5
Completion

1. Customer Services
The team thoroughly vets the application by checking customer details, address, accounts, documents submitted (ID copy, Approved building plans etc). If there is any missing information or documents the applicant is notified to make corrections.
The Customer Services Technical team checks installation requirements (supply size, circuit breaker size etc) and conducts site verification and technical analysis. Customer's electrical representative is advised if there is any missing information to make corrections. The application then moves to the next stage if all is in order.

2. Planning
The application then moves to the Planning Department for further technical analysis and costing. A quotation is created and pro-forma invoice detailing the costs, installation specifications generated and sent to the applicant.

3. Payment/Meter card
Applicant is notified of the pro-forma invoice and installation specifications. Application is then confirmed once payment has been received in accordance with invoice. Applicant will be notified about the meter card where applicable. Customer must then notify their electrical representative to submit meter card confirming that the necessary work on their side has been completed and that the site is ready for connection. Customer's electrical representative is responsible for the electrical connections from the customer's distribution board to the meter point and to provide necessary certification for the work done. The application advances to the next stage once meter card has been submiited.

4. Installation
The Depot will only commence work on site once meter card is received. Customer's electrical representative to issue Certificate of Compliance to the applicant once cable and meter has been installed.

5. Completion
Customer Services Administration team receives the completed job cards from the Depot / Metering Department and informs the customer to open an account. Prior to any consumption of electricity on site, the applicant must register the connection to an account. The customer will also be liable for the payment of a deposit to successfully register the connection. Your application has been completed.

Individual	Business
Name Surname Mobile number Identity number Applicant type Receive SMS notification	Name of the entity Name of the representative Mobile number Registration number Applicant type Receive SMS notification

Residential Customers	Business Customers
Residential consumers operating at either single phase (230V) or three phase 400V.	Business and Commercial customers consuming electricity at voltages not exceeding 11 kV.

Application type

The following table outlines what types of connections you can apply for on the online application platform. Details of a registered electrical contractor is required for application type that is marked with **.

Application Type	Requirements
Change over**	Customers can apply to make changes to the existing connection. Available change over types (increase supply, decrease supply, service relocation, meter relocation, overhead to underground, replace CTs).
New application**	To establish a new electricity connection to a property. Applications must include approved building plan and Municipal rates account.
Reinstatement**	Application for the re-instatement of supply that was removed either in consequence of a breach of the Bylaws or was removed at the request of the customer.
Tariff change	Application for the conversion from existing postpaid to prepaid (and vice versa) where supply is less than 100A. [Maximum capacity is 80A for single phase (230V) supply and it is 100A for three phase (400V) supply].
Power inquiry**	Power enquiry is the application submitted to enquire if the requested capacity is available in the area. The customer will receive letter from eThekwini Electricity once assessment is complete.
Temporary supply**	Temporary supply of electricity to premises for periods not exceeding 14 days where supply can be provided from existing supply mains for fetes, religious gatherings, elections. Applicant must provide registered electrical contractor's details when applying. A Certificate of Compliance for completed electrical work must be issued to the Applicant.
Removal of gear	The application for the removal of connection and associated electrical equipment when supply is no longer needed.