• Welcome

Welcome to eThekwini Municipality online electricity application. As part of customer service improvements and to further increase efficiencies, Energy Management Directorate is actively modernising its service delivery platforms by making full use of new and emerging technologies to broaden the range of service delivery channels offered to our customers to improve customer engagement and to boost productivity.

The aim of this new online platform is to improve the process of applying for electricity related services and to ensure that transparent, efficient and accurate application process is followed. Under this initiative, our customers can apply for new electricity connection, make changes to existing connection, request tariff change, track application progress, download quotations and many more offerings.

Applicant will effectively receive application reference number as soon as application is submitted online. Our aim is to provide our customers with the services they require in as short time as possible. However, the timeframes for connections will vary depending on the availability of electrical infrastructure in the area and the workload. To enhance our feedback process, customers are able to track progress of their application as it goes through different stages of the application process.

Before you begin the application process, please take note of and familiarise yourself with the requirements for each of the following sections: Applicant details, Property details, Supply details, Contractor details and Supporting documents. You may need to consult with your electrical representative for the required technical details.

This section is to be completed only when customer is requesting to make changes to the main switch details of an existing application.

Where applicable, meter card to be submitted immediately once payment is done and when the installation is ready for acceptance of the service. Meter card is completed and signed off by the customer's electrical contractor confirming that installation is ready for connection.

This feature is provided to enhance our feedback process and to enable our customers to track progress of their application. In this way, customers are kept informed of their application status and are advised of any outstanding issues timeously.

Proforma invoice can be downloaded once application has been assessed and approved by our Planning Section.

Note: Application is waiting for the meter card. Please request your electrician to submit when site is ready for connection.